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Cancellation Policy

Right of cancellation
If you choose to cancel your order, you may do so within 14 days from when you received your receipt.

To cancel your order, you must inform us of your decision. To ensure immediate processing we recommend you contact us by emailing orders@firsthandresources.co.uk or by phoning us on 07742968161. Whichever method you choose, we will communicate acknowledgement of receipt of your cancellation to you without delay.

Effects of cancellation
We will reimburse you no later than 14 days from the day on which we receive your cancellation request. We will use the same means of payment as you used for the transaction, and you will not incur any fees for such reimbursement.
Exception to the right of cancellation.

 

Want to return something? Not a problem.

Follow these 5 easy steps within 14 days of delivery and we'll get it sorted!

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1x

Call us:

Contact our customer service team on: 07742968161 to organise your
return.

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2

Have the details to hand:

Have these details to hand when you call us, to make the process quicker and easier...

• Customer account number (If applicable)
• Your order number
• Product codes of items to be returned
• Confirm number of parcels to be collected
• Your email address & phone number for notifications

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3

Collection:

• We will process your request, then confirm the collection details via email
• Your items will then be collected by our carrier or supplier
• Items ordered from suppliers may incur charges

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4

Processing

• Once we have recieved your items, they are assessed and processed.

 

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5

Confirmation

• An email will be sent to confirm receipt of your items
• A credit note will be issued if required